Shipping Policy

USA

All items receive free standard ground shipping at checkout! This offer applies to the 48 contiguous U.S. states only. Shipping fees will apply at checkout to non-contiguous U.S. territories.

CANADA

Eligible pressure washers receive free standard ground shipping at checkout! Eligible accessories will have customs clearance fees and shipping at checkout as it ships from outside of Canada.

REST OF WORLD

Active Pressure Washers and Accessories are authorized for sale only to U.S. and CANADA.

Return Policy

30-DAY MONEY BACK GAURANTEE

ACTIVE wishes to ensure that you are completely satisfied with your purchase. If you’re not satisfied for any reason, our return policy allows you to send back eligible merchandise within 30 days of the date of purchase for a refund of the purchase price or a replacement.

Refunds and replacements will be processed upon receipt and inspection of the item at one of our return locations.

If you wish to initiate a replacement contact [email protected] with your order number and list of items you wish to return!

Privacy Policy

Thank you for visiting ACTIVE PRODUCTS. We understand that your privacy is very important to you and that’s why we take your privacy concerns very seriously. ACTIVE PRODUCTS is committed to protecting any Personal Information that you choose to give us to help make your experience with ACTIVE PRODUCTS as seamless as possible!

You may access your personal information by signing into your account. You can correct or modify your information within your account as you please. Please note that your account number and password are your responsibility.

By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the propose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for your selected currency to remain selected and consistent when browsing our website so the price can convert to your local currency.

Product Warranty

Active Pressure Washers come with a standard 2-year product warranty for residential applications. Active accessories come with a 90-day product warranty.

For further details on each model access the product manual in each products detail page or download the manual from here.

Product Manuals

For further details on each model access the product manual in each products detail page or download the manual here.

Contacting Active

We’re here to help!

We are here to provide an exceptional support experience to your issues and concerns surrounding your purchase of the products we sell; our experts will be glad to assist!

You can find our contact lines here.

Hours of Operation

Monday through Friday from 9.00 am to 5.00pm EST

Affiliate Partner Terms and Condition