Troubleshooting Power Issues for Your Active 2.0 Pressure Washer

Troubleshooting Power Issues for Your Active 2.0 Pressure Washer

Welcome to the Active 2.0 Pressure Washer Troubleshooting Guide. If your pressure washer won’t turn on or is showing no power, it can be a frustrating experience. While specific issues are often easier to diagnose, when your unit does nothing, it can feel daunting. Fortunately, we’ve outlined a few essential troubleshooting steps that should help you pinpoint and fix the issue.

Step 1: Check the Environment and Power Source

Before diving into any complicated fixes, let’s first make sure your pressure washer is set up for success in its environment. Ask yourself the following questions:

  • Is your pressure washer plugged into a reliable 15-20A outlet rated for 120 volts and 13 amps?
  • Are you using an extension cord? If yes, disconnect it and try plugging the unit directly into the outlet.
  • Do you absolutely need an extension cord? If so, ensure it’s a 14-gauge cord no longer than 50 feet.
  • Is the pressure washer connected to a dedicated outlet? A dedicated outlet means nothing else shares the same breaker, which is important as the unit requires a significant amount of power.

Step 2: Inspect the GFCI Plug

If your unit is still not powering on after checking the outlet, the Ground Fault Circuit Interrupter (GFCI) plug could be the issue. Over time, wires in the GFCI plug may loosen, preventing the unit from turning on. Follow these steps to inspect and potentially resolve the issue:

  1. Unplug the GFCI from the outlet and disconnect the water hose from your pressure washer.
  2. Using a screwdriver, remove the four screws from the GFCI plug to open it.
  3. Inside, you’ll find two terminals with screws. Tighten these screws to secure the wires.
  4. Reassemble the GFCI, plug it back into the outlet, and ensure the power switch is off.
  5. Press the Test button, followed by the Reset button. If the green light comes on, you’re ready to power up the unit.

Step 3: Perform a Dry Test

If the GFCI check doesn’t resolve the problem, the next step is to test the pump’s electricals. This is known as a “dry test”:

  • Disconnect all water lines from the pressure washer.
  • Plug the unit into a reliable outlet and ensure the GFCI light is green.
  • Turn the washer on. It should run for about three seconds. This short run is to test the electrical system.
  • If the motor starts, immediately turn the washer off to avoid running it without water, which can damage the pump.

Step 4: Check the Spray Nozzles

If the unit powers on during the dry test but still isn’t working properly when connected to the water supply, the issue might lie with your spray nozzles:

  • Inspect the nozzles for blockages or debris that could be obstructing water flow.
  • Ensure you’re using nozzles with orifice sizes between 3.0 and 7.0, as using the wrong size could cause motor strain.

Conclusion

If your Active 2.0 pressure washer still won’t power on after following these steps, it may be time to reach out to our support team. We’re here to help! Simply contact us at support@activeproducts.com for further assistance. Thank you for using Active Products, and we hope you found this troubleshooting guide helpful.