Refund policy


Part Store
Part Store has it's own shipping and return policy. For both US and Canada, all items on the Part Store are final sale. A flat shipping fee of $15 is applied at checkout to orders under $100. Over $100, shipping is free.

US Main Store
ACTIVE wishes to ensure that you are completely satisfied with your purchase. If you’re not satisfied for any reason, our return policy allows you to send back eligible merchandise within 30 days of the date of purchase for a refund of the purchase price or a replacement.
Refunds and replacements will be processed upon receipt and inspection of the item at one of our return locations.

Initiate a return

You can start a return here.

All customers are eligible for free returns within 30 days from the delivery of their order.

If a returned item is deemed unsuitable for a return, Active Products reserves the right to refuse the return.

Initiate a shipping carrier claim

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, then we're unable to provide a replacement without an investigation by our support team. If you did not opt into Checkout+ and you would like to start an investigation, please reach out to support@activeproducts.com

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.


Canada Main Store
Please reach out to support@activeproducts.com