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To contact Active customer support for troubleshooting or warranty assistant, see here: Contact Page
Limited Warranty Statement
Active pressure washers are designed to be easily maintained and repaired by our customers with basic tools. As such, Active warranties are structured with the expectation that customers will carry out necessary troubleshooting, part replacements, and repairs with the guidance of Active’s support team as an ordinary part of warranty service. This is core to our philosophy: empowering our users, reducing the carbon footprint of heavy freight, and minimizing unnecessary waste.
The following product issues are not covered under warranty:
Unreasonable use or use outside the scope of the product’s intended purpose
Damage from ignoring the storage and operational instructions (e.g., freezing, dry running)
Damage caused by use of unauthorized parts, accessories, or modifications
Set-ups incompatible with the product’s water or electrical requirements
Normal wear and tear like surface scuffs or mineral and sediment deposits
Use of improper detergents or other chemical agents
Accidental damage
The warranty does not provide insurance for costs incurred due to loss of use, costs associated with unauthorized repairs, or any other consequential damages.
This warranty is non-transferable and applies only to the original purchaser. The warranty terms are applied based on the date of purchase on the original proof of purchase (POP). Valid POP from an authorized retailer along with the product serial number (SN) are required to initiate the warranty claim.
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2-Year Limited Warranty for Residential Applications |
Applicable Products |
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The product is guaranteed to be free from defects in material and workmanship for TWO (2) YEARS from the date of original purchase for residential use1. If a covered defect arises and troubleshooting is not successful, the manufacturer, at its sole discretion, will provide replacement parts or a replacement unit according to the following schedule:
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Active 2.0 Active 2.3 Active 3.0 Wall Mount & Reel M-Series Reel |
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1-Year Limited Warranty for Commercial Applications
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Applicable Products |
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The product is guaranteed to be free from defects in material and workmanship for ONE (1) YEAR from the date of original purchase for commercial use2. Residential use of applicable products within this term is also covered. If a covered defect arises and troubleshooting is not successful, the manufacturer, at its sole discretion, will provide replacement parts or a replacement unit. During this one-year period, replacement parts are provided at no cost and standard ground shipping for parts is covered by the manufacturer.
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Active 2.3 Active 3.0 Wall Mount & Reel M-Series Reel
Active Premium Accessories (JH - Series) |
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Definitions 1 Residential use means use of the product by the original purchaser at a private residence for personal, family, or household purposes. 2 Commercial use means any use other than residential use, including but not limited to use in a trade, business, profession, or rental operation, use to generate income, use at a commercial or industrial property, or use by employees, contractors, or agents of a business. |
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Professional Repair Alternatives
If a customer is unable to perform a repair, the manufacturer or authorized distributor may, at its sole discretion and subject to availability, provide information regarding authorized third-party repair depots. The purchaser is responsible for all labor and transportation costs associated with repair depot service unless exemption is specifically provided by the manufacturer or authorized distributor. Important Note: Authorized repair services are not guaranteed in all regions, and availability is subject to change without notice.
